Gaya APA
Tjiptono, F.
(2002).
Prinsip-Prinsip Total quality Service (TQS)/Fandy Tjiptono
.
Yogyakarta:
Andi.
Gaya MLA
Tjiptono, Fandy.
"Prinsip-Prinsip Total quality Service (TQS)/Fandy Tjiptono".
Yogyakarta:
Andi,
2002.
Art Original.